Not responding to the dead Phone line

What is happening to Telkom Services?<br> <br> I reported a dead phone line, noisy line several times this year and the fault keep occurring now and then after sending a technician that make it looks like the fault has been resolved. <br> <br> For over a week now my line is completely dead and I can not even reach any of their help / service desk to report to. I try using internet for fault reporting but I keep getting a message saying a fault was reported with a reference number on my line. So I can not use the online method to report the fault. I'm sure this is one of the old reference giving to me previously.<br> <br> Please help me. I'm getting tired and I'm a loyal customer that paid bill in time and so I never deserve to be treated this way.<br> <br> Thank you.<br> ID.