Not responding to fault og

I logged a fault with my phone line on 29 Jan 2015 using the online facilities. It took a week to receive an sms with a fault reference number and I have not received a call or anything for two weeks. The times I have tried to call, I get put on hold for 30 minutes before either being disconnected or giving up. Doesn't help being able to call free from a telkom number if your line isn't working. This is ridiculous!