Not responding to customer issues and logged cases

<p>I logged a case ( ********** 0) and followed procedure for my internet being very slow on October 3 2016 and I am still waiting for them to resolve my issue. I phoned again on the 14th of October 2016 and still my internet issue remains unresolved. I was told that the turnaround time is 72 hours and I believe we passed that days ago. I am not going to waste my time or airtime to phone again, if my internet does not get resolved by the end of the month I am going to start reversing debit orders as I am not going to pay for a service that I am not receiving! I highly recommend anyone to stay as far away from any Telkom product as far as possible!</p>