Not responding or repairing fault in the land line for Internet

On 22 Dec 2017, I logged a fault with Telkom for my Internet land line at home. I called again on the 26 Dec 2017 to find out if there is any progress on the matter. Only to find out that nothing has been done and no technician has been assigned to the fault as yet. I then requested this matter be escalated. I called a a in after new years only find status quo, I was told the system still has not assigned a technician to the fault. And that there is nothing they can do as it's the system that decides....so I called again on 11 Jan 2018. ..STILL no progress. I asked to speak to a supervisor as I was told to wait some more till system sends a technician. The supervisor assured me feedback by the end of term day....no feedback was given. I caked the following day,12 Jan 2018. The lady says that there is a not on the system and that they waiting for feedback still. It's been 3 weeks waiting, I have to buy data for my devices while I have no Internet at home plus I am loosing money with no Internet through my other business. I cannot keep waiting for a service I am paying for.