Not Respected.

I feel like my experience with Telkom has been the weirdest one yet. I called in because I wanted my laptop contract. I was told by the lady at the call center that the system was down and even when its back up it is an inbound call center and call backs are not possible (what?! so what systems do you use for the call center that agents are not accountable for the customers that they speak to). I called back to be told that I need to walk into the store to get a copy of my contract. So I did. The store told me to go to HP which was where I purchased the laptop. I was confused because my account is not debited by HP, I have a contract with Telkom. It made no sense, especially since I was told to go to a walk in store by the Call center. Needless to say, HP had a record of purchase, but not my laptop contract.

In the store, the gentleman took my ID. Didn't even go into my profile, and called some girl who was supposedly the manager. This was a joke. She looked at me with this dilly look and the ****st empathy as if to say "well what are you gonna do." As a long time customer, I felt SICK that my service provider couldn't give me a copy of my contract. That the call center directed me to waste my time. And that some arrogant human is who stands for customer service at Telkom Cresta.

I am a long time Telkom customer, and I am seriously rethinking it. I have used Telkom for everything, and feel deeply disillusioned by this experience.