Not resolving my complaint not even interested in updating me after their promised 72hrs of escalation.***5

<p>I had cancelled my 2 contracts last year 2016 August . On the 20June they debited my account when I called the call center spoken to the consultant by the name of Nontobeko who confirmed that she can see on the system that indeed I have requested a cancellation in 2016 for both my contracts she then gave me a reference ********** 5saying some one will contact me within 72 hrs as my query has been escalated but it's been 2 weeks now. Nobody came back to me . Today I called the call center and spoken to the guy by the name of Akhona I requested to speak to his team leader he made me hold the line for 1hour he then dropped the call After all he did not even bother to call me since he already have my details. this whole scenario started at the pavilion branch I dealt with Vernon Stewart the branch manager ended @ the call center.</p>