Not resolving internet problems

<p>10 days no internet... Spoke to 7 different consultants and 7 different reasons for our faults. They cannot give us a direct reason for the break in connection, nor have they fixed it yet. Internet is key in my studies... Now my data bill is through the roof thanks to Telekom for not sorting out our internet connection. </p> <p> </p> <p>Please make contact with us so we can resolve this issue as soon as possible...</p> <p> </p>