Not resolved in 60 days

The reason for me writing to hello peter is i am soo annoyed by paying for a service which is not being provided. I reported the fault to telkom and a reference number was given to me. I awaited 3 weeks for a response but nobody had come over and the issue was not resolved. My WiFi was still not working neither was my telephone line that is connected to my wifi. I reported it online. Nothing happened. I telephoned them once again and the response was we will escalate the problem. Another two weeks passed i went into a telkom branch and reported it. The response was it is already reported and we don't want to duplicate the report. Another two weeks passed i telephoned telkom and i made mention that i am paying for two months now and still don't have wifi and a line. They said they will send a technician on the 16/02/18. Awaited the technician the entire day but nobody had come in. Went to telkom store in musgrave on monday and they said they are short staffed and cannot help me. They said come in at 5pm. Went into the store at 5pm and the consultant said we off line and cannot help you and it takes about 20 minutes to issue you with a temporary new sim with 2 gigs which we cannot do because we close at 5:45. So i went in the next morning at 9:00 . I was issued with a sim. Went home tried to activate it. It did not work. Went back to the store and was told sorry we cannot help you, you must go to pavillion or gateway with my laptop for them to sort out. I haven't had wifi and my telephone line connected to it is not working for more than two months. How do i get compensated for that. When is my line going to be sorted out. I am buying data and telephoning telkom and using my petrol to travel to each telkom store but nothing is being resolved. Please compensate me for the 2 and a half months and cancel my contract i will get my uncapped wifi from another network.