CP
Carina P

1 reviews | Active since Mar 2014

31 Jan 2018, 09:41

Not repairing lines

I have reported my fault with the line on Monday already, which has been struck out by lightning

i have only received a sms which states that they will be looking into it.

My business is depending on the WI-FI and I am loosing business because of my Internet that is not working.

What will Telkom do if I start to deduct the daily rates from my telkom account????

Everyday i do not have internet i do not have an income

0
Replies (2)
Telkom
Telkom's reply21 Feb 2018, 10:10
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply04 Mar 2018, 13:27
Official

Hi Carina

We do apologize for the inconvenience caused and for late response.

Please kindly note we have picked up that fault *** has been resolved and there was a network fault with *** , that was as well was resolved. Are you still having issues on your line.

You may respond to us through face book or Twitter.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media

Best regards,