Not repairing internet

My internet line is not working. I reported this on 29 December 2015. A fault was logged with Telkom. Everyday they tell my they are looking into the problem. It's now over a week and the line is still not working but I still have to pay my account with them and mweb who is my ISP. Telkom can't even give a time frame for how long they will take. To top it I'm not the only one experiencing this problem. Their service is very poor.