JR
Jeann R

1 reviews | Active since Jun 2016

03 Jun 2016, 07:39

Not releasing ADSL Line

<p>I'm trying to move my ADSL to a new ISP. But it's not being placed in a holding pool - and I cannot request that this be done, because I'm not the account holder of the line at Telkom. They insist that the account holder do this... However, the line is in my home!? I've spent more than 30 days trying to resolve this... no avail.</p>

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Replies (1)
Telkom
Telkom's reply03 Jun 2016, 21:44
Official

Good day JeannvanRooyen

Thank you for making contact with us. Please e-mail us at *** with your ID number, order number and ADSL telephone number for our consultants to follow up and advise.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team