Not refunding what was wrongfully deducted from my account after cancelation.

Hi Noleen, No one has contacted me regarding this issue, please see the details below again: Can this please be addressed ASAP. I asked for my Telkom account to be canceled on the 30th of April, I sent my cancellation out the 30th of March. (I sent the needed documentation on the correct date - a month prior to the cancellation.) Since then I called every month to ensure it is canceled, but you kept billing me, and I was not using it anymore. At long last after putting a stop order on my account was not debited anymore. Last week I called Telkom again and spoke to Clarissa. Ref: ********** 1 She said she can confirm a refund of R1082, I then explained that this is not the entire amount that needs to be credited as you kept on billing me for 5 months. Below is the telkom transaction: Totalling to R 3994.95 which I expect to be refunded. Date Description Amount 02-May-17 TELKOM SA ********** ********** 0917 -798.99 31-May-17 TELKOM SA ********** ********** 5764 -798.99 03-Jul-17 TELKOM SA ********** ********** 3150 -798.99 31-Jul-17 TELKOM SA ********** ********** 0920 -798.99 31-Aug-17 TELKOM SA ********** ********** 4258 -798.99 TOTAL: -3994.95 I called again today, 8 November, and they said they are only refunding me (Which they did at least) the amount as it was used on other moths. I did move to a new provider with a new router and Fiber. The usage might be my router which was still on and could have picked up a guest phone who is still using my WIFI password for the Telkom Router. I would like the rest of my money taken from me without consent from April 2017 until August 2017. This total is : TOTAL AMOUNT 3994.95 - 1082 (Refunded) = 2912.95 (remianig outstanding )