Not refund after cancelled application

<p>I app**** telephonically for a new mobile contract beginning of June. Application was pre-approved on 8 June, and initial debit of R369 was made on 9 June (apparently to test the bank account provided).</p> <p> </p> <p>After approval and initial debit, they notified me that the requested handset is not available, after which I requested that the applcation be cancelled. The sales consultant processing the cancellation assured me that the R369 will automatically be refunded.</p> <p> </p> <p>On 29 June I followed up on the refund which was not made yet by then. THEN I got told the I had to log a dispute with accounts in order to get the refund processed. The operator put me through, and the dispute was logged. I received a case number.</p> <p> </p> <p>A week ago (two weeks later), I followed up as no refund was made yet. I was told that the dispute was under consideration. I asked how long it will take since it's been two weeks (and more than a month after the application was cancelled) and I was told that is is impossible to provide me with a date or time frame - I JUST NEED TO WAIT!??</p> <p> </p> <p>Today, again more than a week after my last follow up, no refund. PLEASE TELKOM, give me my money back, OR AT LEAST tell me when you will!</p> <p> </p> <p>Seems like you're only responding to this channel from past experience.</p>