Not reconnecting my internet even after payment.

My telkom line was suspended due to payment issues and I paid the amount that was required five days ago and my line still has not been reconnected, I have been in contact with telkom via Phone calls, Twitter and Email and they have still not reconnected my account they requested a proof of payment which I emailed to them with a specific email subject so that they would know that it is from me and I have still not had any response from them at all I called them again today to find out what is happening and they say that the payment has still not reflected on their side and the guy I spoke to sent me through to the accounts department and I stayed on hold for 1 hour and by that time their call services had already closed so they were unable to help me once again I am really getting tired of telkom and all the issues they are causing for me with their internet supply.