Not Reconnecting

From the beginning of my contract, Telkom failed to debit off my bank account then making it up to me to run around and make payment even though the agreement was that they would debit and more than sufficient funds were available. I had to then make a cash payment for the first month and then after that I called the Telkom call centre and changed my banking details and they confirmed that it was changed and yet they did not debit and they took my account number and personal details and nothing. As a result, my line was suspended even though this was not MY fault but was Telkom's incompetence! I called the call centre after they debitted to reconnect my services and I was told it would be on in 5-7 days, that was in October. Further money has been debitted for December and still my services and not connected. I have called several times, called the call centre, called the collection agency, send a web query and yet no one has been able to assist, I get the same feedback that it takes 5-7 days and that was three weeks ago! <br> Why am I paying for services that I have not been using??!<br> Why is Telkom not able to assist when I have not had an issue with any other network! Unacceptable!