Not recieving any service

On the 17.07.2017 i have requested my ADSL line to be moved on telkoms website, the message showed that a sales person will contact me to confirm the details, after 3 days i phoned because no one did phone me, and i spoke to someone at the call centre and they said the order has been placed. So i waited after a week nothing happend so i phone again and every day after that i phoned and every day there is a different story. So i went to the telkom store where i live and they said how can this take so long the line should of been in already and they said that they did send it to the networking deparment for installation. So i asked how long will this take and they said they can not give me a date when it will happen.

So Telkom im calling you out on Sunday 17.09.2017 it has been 2 months i have been calling after you, waited for you what is happening with my line move???????????