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JH
Johan H

1 reviews | Active since Aug 2017

22 Aug 2017, 13:46

Not receiving what was contracted

I got a new contract on 22 July 2017. A Samsung S8 on a Freeme 1GB contract for R629 pm x 24. What was advertised is: the phone, a convertible wireless charger, 100 FREE all-network minutes pm x 24, FREE 10GB for 3 months and the standard freeme 1GB contractual benefits. The 100 minutes pm is the reason I signed up for this particular deal.

Today is 22 August 2017 and I am still not getting the 100 minutes or the 10 GB data. Neither did I receive the wireless charger, which is conveniently covered by the "While stocks last" clause.

I have phoned 180, the Telkom Mobile helpline, on 1 August 2017, 14 August 2017, 18 August 2017 and 22 August 2017 to try to resolve the issue.

The case number I got on 1 August is ********** 6. I called on 14 August 2017 after I received messages that my case has been resolved...it was not. Tsepo Mo***eng, the callcentre attendant, escalated the matter to an "incident", which I'm told, when I called again on 22 August, is still being investigated.

What needs to be investigated? Just give me what I signed up for.

The past 2 years with Telkom has been a breeze. Now suddenly I get the worst service ever.

0
Replies (4)
JH
Johan H's update28 Aug 2017, 15:04
Reviewer Update
Today is 28 August 2017 and still no reply from Telkom.
JH
Johan H's update07 Sept 2017, 16:11
Reviewer Update
Today is 7 September 2017. Telkom promptly took R2089 from my account, but still I do not get what I'm paying for. And also, still no feedback
JH
Johan H's update13 Sept 2017, 10:40
Reviewer Update
13 September 2017 Incident number ********** is closed because, according to Telkom I am receiving what I signed up for. Well I still am not receiving what I signed up for, which is 100 all network minutes x 24 months + 10GB x 3 months on top of the freeme 1GB with Samsung Galaxy S8 for R629 pm. FIX IT! NOW!
JH
Johan H's update03 Oct 2017, 17:31
Reviewer Update
Yeah never mind....get your facts straight. Telkom Social Media Team should maybe acquaint themselves with the Telkom Deal sheets. Just a thought... I am however now receiving what I signed up for as stated in my first comment. Thank you to the person who sorted it out. I was also told to go to my nearest Telkom branch, give them my ID number and receive my wireless charger. Super! thank you!