Not receiving what is stated in contract.

As a valued customer of Telkom, I am really dissapointed, I renewed my smart 100 contract after 2yrs. The new contract was taken out about 4 months ago. In the contract it states I am supposed to receive Telkom conect wifi data same as my older contract. It's been 4 months. I reported it a few months back still no response. The issue was logged wrong so many times excuses after excuses. I am paying my bill and getting frustrated. I'm going to buy out contract through cell. c. I have introduced 6 family members to Telkom.