EJvR
Ernest Jansen van Rensburg
1 reviews | Active since Jun 2015
28 Dec 2017, 18:04
Not receiving what i signed up for
Im still waiting for Telkom to reactivate my service at my new house. Its been a month now since i informed them that im moving. Ive already paid my account and im unable to use it. I phoned again today and spoke to a guy who like the rest of the call centre agents are clueless, he said he was going to transfer my call to the service department who hung up on me. I was told last week that my line would be fixed on the 28th and they never showed. Im fed up with all the useless staff at hellkom !!!
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Ernest Jansen van Rensburg's updateReviewer Update
15 Jan 2020, 13:33Im still waiting for you guys to sort this out. You even reported me to the credit bureau because of non payment. How and why should i pay you if you're not doing your job ? I eventually cancelled my contract which you and guess what... you guys conveniently lost the cancellation forms. My wife took out another with you guys in the mean time, which we will also cancel now because you can't fix my connection problems and dont sort out the problems with thr other contract.
EJvR
Ernest Jansen van Rensburg's update15 Jan 2020, 13:33
Reviewer Update
Im still waiting for you guys to sort this out. You even reported me to the credit bureau because of non payment. How and why should i pay you if you're not doing your job ? I eventually cancelled my contract which you and guess what... you guys conveniently lost the cancellation forms. My wife took out another with you guys in the mean time, which we will also cancel now because you can't fix my connection problems and dont sort out the problems with thr other contract.