1 reviews | Active since Jul 2015
Not receiving the servic what is agreed in contrac
This is my my 4th complaint of bad service. I am/use to be a loyal Telkom customer never experienced any bad service in my first cellphone contract. However the problems piled up with my second one. <br> Firstly my contract was taken out but never really activated. Secondly my Telkom wifi data was never added to the account. (ISSUE WAS RESOLVED AFTER MONTHS OF STRUGGLING).<br> Thirdly my Telkom mobile to Telkom mobile calls weren't free as stated (THIS ISSUE WAS ALSO RESOLVED AFTER A LENGTHY STRUGGLE ). I was then foned and advised that I will receive a R275 refund for all the calls I made to these numbers however I have never received it.<br> Then lastly my new struggle my reoccurring all network 1 gig of Telkom data was never added to my account on the 1st. I foned a contact centre agent who told me I have used it in a few hours after a few words she realised that when she looked at my data usage I didn't use it. Then I went into the store to check it out and they realised it was never allocated.<br> I am tired of this constant struggle, I cannot go on like this please help me. I don't feel like you guys are providin me with what we agreed upon in contract and to what I am paying every month
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM129479
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM129479
Kind Regards
Zulfah
Telkom Social Media Team
