BC
Beverley C

1 reviews | Active since Nov 2016

15 Mar 2017, 11:54

Not receiving Notifications etc since porting to Telkom

<p>I ported to Telkom from Vodacom. Since the 11/01/2017 I have received no notificatons, RVN's, TVN's from my bank (ABSA). My notofication history at ABSA shows that the notifications are sent but not deliverable. I have checked the cell number, I have checked the sms centre number all is correct. I am able to send sms's but do not receive any.</p> <p>I have been in to Telkom Menlyn twice, been on the Telkom chat line more than once and I have also posted two messages via dm on Facebook to Telkom. Still no assistance.First dm on Facebook was sent 8 March - reply - "Hi,our mobile team will investigate and make contact within the week Bev"</p> <p>Second dm on Facebook was sent on Monday - reply - "Hi Bev, apologies for the inconvenience. Your query is receiving attention and feedback will be communicated once available."</p> <p>This is an urgent issue and I once again feel I am shouting into a dark and deep hole. </p> <p>Please assist!</p>

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Replies (1)
Telkom
Telkom's reply16 Mar 2017, 11:00
Official

Good day Bev,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback.

Your reference number is ***2.

Regards,

Busi

Telkom Social Media Team

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