AF
Anneline F

1 reviews | Active since Dec 2014

06 Jan 2016, 17:45

Not receiving my invoices

Dear Telkom,<br> <br> Can you please contact me, I have not receive invoices for our email accounts for months?<br> <br> I have changed it with your Call Centre, but have not received anything to date. Can you please email it to me and include me to receive it every month?<br> <br> Your call centre are not helpful at sending this to me. I tried also sending a email to [Email Removed] but my emails are returned to me.<br> <br> I hope that you can help me here, to solve this complaint once and for all.<br> <br> Regards,<br> Anneline<br> Account Nr: ***-5 ( we have two account nr's with you)

0
Replies (1)
Telkom
Telkom's reply07 Jan 2016, 14:01
Official
Hello ann 2010,

Thank you for bring this matter to our attention.

As per our telephonic conversation,please be advised that we have sent your request to our Fixed line support team to assist with changing the email address used to receive invoice and feedback will be provided.

Your reference number: SM184507

We sincerely apologise for any inconvenience caused.

Regards
Lindani
Telkom Social Media Team