NOT RECEIVING MINUTES OR DATA YET IM PAYING FOR IT!

I had taken out a contract on the 25th of February 2018 during your Chinese New Year Specials. Device taken Huawei P Smart [Free Me 2G + 30G promotional data over 6 months]. The agent who assisted me, named Keith.

I’ve literally been to your store over 5 times and waited hours for assistance. I HAVE NOT RECEIVED MY PROMOTIONAL 5 GIGS OF DATA FOR THE MONTH.

I have contacted your call center and spoke with 4 agents named Zanele, Lodiwe, Moditja and Thipe who have each advised that my ID number only links to the 2GIG of data FREE ME deal. Keith gave me a break-down explanation of what I will be receiving as part of my contract. All 4 call center agents advised that Keith failed to “tick the promotional box” to add the data and that I should come directly to the branch where the contract was taken out. This is the result of *********** staff who don’t know what they’re doing. This is my second issue with Keith – The first, he failed to port my number, I was then advised incorrectly regarding the number of days it takes to port a number and then finally I visited your store and Keith assisted with the number porting.

The service received has been totally unacceptable and least to say Telkom has lost a number of customers. I literally waited 2/3 hours before been served and once again will have to endure long waits to have this issue resolved resulting from *********** staff.

Today, I got debited and none of data nor minutes have been added. I cannot fathom that I keep getting debited yet not receiving what I paying for. I WOULD LIKE TO CANCL MY CONTRACT WITH NO CHARGE OR ADDITIONAL FEES.

Extremely disappointed.