not receiving mails

I have been an [URL Removed] customer (through telkom) for over 20 years.<br> Early this morning I contacted Telkom and logged a fault, indicating that I was not receiving emails, this is a work email. My business started up today in full force for the new year.<br> I got a reference number for the fault logging.<br> <br> Three (3) hours later, I phoned and waited on line for the call centre to answer for close on 25 minutes to be told the incoming server was down and there was no way, even via webmail, for me to view my emails. It is now 5.30 pm and I still cannot receive any emails.How do I run my business?<br> <br> <br>