AM
Ahmed M

1 reviews | Active since Aug 2018

07 May 2024, 11:06

Not receiving invoice for one accout and name mis-spelt. Frustrating

Good day: Thank you for the invoice for my two numbers. I have a problem that I have been trying to resolve for THREE MONTHS and nobody is helping. I have been to your Kenilworth branch, cape town THREE TIMES, and phoned your help line but it is not resolved.

I used to get ONE invoice for my THREE numbers but now I get the invoice reflecting only TWO numbers and I do not get an invoice for the third number.

The two numbers that I receive ONE invoice ae: *** (phone) *** (80 gig LTE.

The number I DO NOT RECEIVE an invoice for over the past THREE MONTHS is: ***. Why? I have given the email address to your staff at Kenilworth THREE times.

Also I just do not understand why the salesperson spelt my middle name incorrectly. It should be YOUSUF, and he /she wrote it as YUOSUF, which is incorrect, yet the identity numbers are the same on my accounts.

Can you; 1. Correct my middle name 2. put all THREE numbers on ONE invoice 3. Email the invoice with the THREE numbers, please! It's frustrating to say the least that a simple thing like correcting my middle name, and putting all three numbers on one invoice seems to be so difficult.

Regards, Ahmed Moosa ***

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