Not receiving data

I had reported an issue of not receiving data for the past 3 months. Each month of reporting this issue, I was immediately reimbursed with this data.

However this month I have seen that it was challenging to get the data reimbursed. The sales consultant had stated that the data would only be given to contract customers. I had reported that it shouldn't be a problem as my number is a contract number.

Thereafter I had not received a response until I had asked for a follow-up. The sales consultant that assisted me had asked me to be patient. I have been patient for the past month and I have still not received any feedback.

The sales consultant assisting me was Nomzikazi Komani and Hlengiwe Qaqamba ref no. ***7