Not receiving data

I renewed my contract on the 24/01/2018 where I was supposed to get 10g for 3 months as part of the contract, I was billed for the week that was left of January and haven’t received my 10g data, on the 1st of Feb I phoned them wen I still haven’t received my data, they logged a case and told me that it would take 72 hours, it’s been 2 weeks and I haven’t heard from them. I phoned them in that 2 weeks where they told me it was escalated, when I phoned them today they told me the same story and that this is a new case. I asked to talk to the manager and was placed on hold, after holding for 35 min the agent told me that the manager said it was in the middle of the month I must wait until the end of the month, in the meantime I have spent R150 on data extra that is going to be added to my account!! I am sure that I will have to pay a full month’s bill even though I haven’t received my data! I would not recommend Telkom mobile to anyone!!