Not receiving bills

<p>I run a business and used to receive my invoices by post. Then I stopped receiving them because of our poor postal service, postal strikes etc - so I aksed Telkom to send me the bill by email. This month I have not received my bill by email and today is month-end (if I don't pay they will cut us off). I have called them twice today and they tell me their system is 'off-line' and they have no idea when they will be up and running again. I was told to go to their website and register my business so that I could see my invoice and pay. The Telkom website does not recognise my account details. I was then told to SMS my number to a number they provided - got nothing back. It's almost as though they are doing this on purpose. Can an organisation be THIS bad? One star rating above is way too much for this lot.</p>