Not receiving ADSL

We placed an order in the beginning of August for an ALL INCLUSIVE 2year ADSL to be installed at our residence. They told us it will take 4-6weeks. We said that this is a bit ridiculous, but we'll accept.

On the 15th of September we followed up, then they said that the order was never place...So they then placed the order.

On the 27th of September the technicians came to Install, but did not bring a modem. So I called Telkom to ask them what's going on and how can we fix this second mistake? They said they will send a modem the next morning and they gave me a reference number.

So on the morning of the 28th of September I called to find out what time someone will be at our residence with the modem, to which they said someone will call me to arrange a time. 3pm I called again to tell them that nothing has happened (3rd mistake) and gave them my reference number. They said that that reference number has been closed and a new one has been issued, and that it will take two weeks to get a modem(4th mistake)

We followed procedure, waited more than 6 weeks and we still don't have ADSL. After spending hours(of which I have recorded all calls) on the phone trying to resolve my problem, the supervisors just say sorry, they can't help me, and put the phone down in my ear...

So whether it's mobile or ADSL, rather spend more money and go to a service provider that is more competent, reliable and if they make a mistake, they fix it immediately.

Telkom: The worst service I have ever experienced in my entire life!!! I know their deals is lucrative, but I'm warning you; Stay away, while you still can!!!