lS
lynnette S

1 reviews | Active since Jan 2012

06 Jan 2017, 13:20

Not received what I was promised returned and now billed for

<p>phonecall from Bnani maxam ref eed1/9 ********** 4 2 Dec 2016 package inclusive of 1xHawaii handset + 1 GB + wi-fi router wireless + 2 simcards</p> <p>Received ONLY wireless router and 2x simcards = this was returned collection no IC ********** 57 receipt no: ********** 8 by Courier it. I have phoned no through to Telkom and the lady assured me that it will be cancelled.</p> <p>Invoice emailed for the period of 1Jan-31Jan Invoice no ********** 401 invoice date 1 JAn -31 Jan Acc no: ********** 33 the following due on my account </p> <p>1x Smart internet +1GB= Hawaii Es330 R176.09</p> <p>1x Free Me 500MB + sim only R135.77 </p> <p> </p> <p>Please ensure that these charges are deleted from my account aswell as the R149.00 that was taken from my account as it was never mentioned to me </p> <p>Emails received from Telkom - Buzi only states that they are investigating but to date I have had no explanation or feed back from Telkom</p> <p>I will only accept the original deal offered to me by Bnani Maxim at the cost of R159 as mentioned above and are not liable for any further charges from Telkom</p> <p>I'm disgusted by the service from Telkom!!!!</p> <p> </p> <p>Also </p>

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Replies (3)
lS
lynnette S's update17 Jan 2017, 21:41
Reviewer Update

HOW LONG MUST i WAIT FOR TELKOM TO RESOLVE THIS MATTER ????????????

MY PATIENCE IS RUNNING LOW

lS
lynnette S's update26 Jan 2017, 11:52
Reviewer Update

This is now getting ridiculous I have not received any reply from Telkom - only enails that they will look into the matter urgently. My patience is running low and I demand that Telkom contact me and that the problem will be resolved urgently. Tried to phone numerous times if the system is not off one holds on for ages no luck.

lS
lynnette S's update05 Feb 2017, 17:29
Reviewer Update

Regarding the above query I was informed by Telkom store N1 City that the case is closed by Telkom

I really had enough as nothing has been resolved and they are taking money from my account for something I do not even have. This matter must be resolved urgently and I want my money reversed into my account

This is ***** and I will go to all lenghts to get this matter resolved

I therefore demand that Telkom get in contact with me urgently and money paid back