NOT RECEIVED HANDSET

TOOK OUT CONTRACT TELKOM MOBILE NUMBER ********** 778. RECEIVED HUAWEI P9 LITE APRIL/MAY 2017 ON CONTRACT. PHONE STARTED PROBLEM WITH CHARGING FEW WEEKS AFTER RECEIVING PHONE, TOOK BACK TO STORE FOR REPAIR.HAND PHONE IN AT STORE FOR REPAIR AT MANAGER WITH NAME OF CECILIA SHE TOLD ME THEY WILL NOTIFY ME WHEN PHONE IS REPAIRED.UP TO DATE RECEIVED NOTHING AND NOW ONE HAS HELP ME TILL NOW AND EVERY MONTH THEY DEDUCT THE CONTRACT MONEY BUT I HAVE NO HANDSET. EVERY TIME I CALL THEM THEY SAY THEY WILL ESCALATE PROBLEM. I WOULD LIKE THAT THIS CONTRACT MUST BE CANCELLED WITH IMMEDIAT EFFECT BECAUSE I HAVE NO HANDSET AND TELKOM DON'T KNOW WHERE IT IS.I WOULD ALSO LIKE TO BE REFUNDED FOR TIME WITHOUT HANDSET TELKOM IS NOT COMPLYING WITH THE CONTRACT. I CAN BE CONTACTED ON FOLLOWING NUMBER CELL ********** 412 OR ********** 805