1 reviews | Active since Feb 2016
not providing correct information
I would like to log a complaint regarding service and feedback I recieved from a consultant at the telkom mobile store in Tygervalley by the name Daniel Molaodi. <br> He did not inform me of :<br> 1. The fact that telkom does not allow LTE service on the handset I purchased (the LG G4 LTE) ,as informed to me by one of the data service consultants even thought the sales consultant said otherwise .<br> 2. That the \unlimited data\" that telkom offers untill end of march is capped to 10Gb and thereafter the speed goes down to around 6b/s at strongest ,not the 128kb/s as stated on the online app.<br> 3. When requesting to log an investigation on the 3rd of february as to why the 5Gb data bundle I have on one of my numbers whent on after the 24 months that I signed for. He did nothing as far as the system is concerned and did not come back to me regarding the investigation.<br> <br> I feel that this is a poor why of treating customers and as someone also in the telecommunications industry I feel this is misinforming and all around bad service."
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We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
