DV
Dewan V

1 reviews | Active since Feb 2016

11 Feb 2016, 09:39

not providing correct information

I would like to log a complaint regarding service and feedback I recieved from a consultant at the telkom mobile store in Tygervalley by the name Daniel Molaodi. <br> He did not inform me of :<br> 1. The fact that telkom does not allow LTE service on the handset I purchased (the LG G4 LTE) ,as informed to me by one of the data service consultants even thought the sales consultant said otherwise .<br> 2. That the \unlimited data\" that telkom offers untill end of march is capped to 10Gb and thereafter the speed goes down to around 6b/s at strongest ,not the 128kb/s as stated on the online app.<br> 3. When requesting to log an investigation on the 3rd of february as to why the 5Gb data bundle I have on one of my numbers whent on after the 24 months that I signed for. He did nothing as far as the system is concerned and did not come back to me regarding the investigation.<br> <br> I feel that this is a poor why of treating customers and as someone also in the telecommunications industry I feel this is misinforming and all around bad service."

0
Replies (1)
Telkom
Telkom's reply11 Feb 2016, 10:19
Official
Hello dewan.vorster,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,