NOT processing application for international roami

In December 2012 I went on a holliday to the Netherlands. Two weeks before I left I app**** for international roaming with 8TA at there Eastgate Store. But after 2 weeks 8TA was unable to activate roaming on my number with the consequences that my customers and staff were unable to get hold of me during my stay in Europe. You can imagine the cost and inconvenience of that.<br> Now I'm flying on the 7 September 2015 back again to the Netherlands for 2 weeks. This time I wanted to avoid the inefficiency of the Eastgate Store and decided to apply online. I filled in the application and send it of on the 27th of August to [Email Removed] After 7 days I called the call centre and they told me that it had not been approved yet!! I spoke to Mathladlie she said that I should email my application to [Email Removed] Up to now I haven't heard nothing from this person , not even a confirmation of receipt of the mail. then on Friday afternoon 5pm I went to the Eastgate shop on recommendation from a gentle man from the call centre.<br> At the shop I had to fill in a new application for International roaming, BUT the lady could not guarantee me that it will be approved by Monday the 7th.