MS
Mon S
1 reviews | Active since Jul 2016
27 Feb 2017, 16:31
Not possible?
<p>I have been trying since this morning to get through to SALES to follow up on an 'order'. Whether you hang on endlessly on the phone (cell might I add) or whether you try the 'online chat facility' ... one is just left holding on indefinately ... How is this even possible?? How does one speak to a PERSON?</p>
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Replies (2)
Telkom's replyOfficial
28 Feb 2017, 08:16Good Morning M Smith,
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply28 Feb 2017, 08:16
Official
Good Morning M Smith,
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
MS
Mon S's updateReviewer Update
28 Feb 2017, 11:38Your 'online chat' consultant YOGESHNIE NAIDOO or whatever is downright rude. How can she just drop/cut the chat when she can't provide proper answers. Disgusting. Telkom, I am waiting for help and expect a phone call from someone who actually KNOWS what is going on?! I am sitting with an order number for a TOTALLY DIFFERENT/WRONG address?!
MS
Mon S's update28 Feb 2017, 11:38
Reviewer Update
Your 'online chat' consultant YOGESHNIE NAIDOO or whatever is downright rude. How can she just drop/cut the chat when she can't provide proper answers. Disgusting. Telkom, I am waiting for help and expect a phone call from someone who actually KNOWS what is going on?! I am sitting with an order number for a TOTALLY DIFFERENT/WRONG address?!