NOT POOR SERVICE, NO SERVICE

I HAVE BEEN STRUGGLING SINCE 1 FEBRUARY TO GET SOMEONE TO COME AND MOVE A TELEPHONE JACK FROM ONE ROOM TO ANOTHER IN MY HOME.<br> I HAVE BEEN SENDING EMAILS, LODGING COMPLAINTS PHONING AND PHONING.<br> ONCE SOMEONE AT THE CALL CENTRE ANSWERED AFTER I WAS HOLDING THE LINE FOR MORE THAN 30 MINUTES. HE PROMISED TO PHONE ME BACK BEFORE END OF BUSINESS THAT SAME DAY, BUT STILL I AM WAITING.....<br> YESTERDAY I WAS HOLDING FOR MORE THAN 40 MINUTES AND HAD TO PUT THE PHONE DOWN EVENTUALLY.<br> THIS IS JUST UNACCEPTABLE BUT I DONT KNOW WHAT TO DO!!!!