Not Pitching for Installation

I was contacted by Telkom in Mid November offering me a FREE Fibre Line Installation at my house provided I Sign up to their Telkom Simple Plan for R399 p/m.<br> I was very pleased with the offer, confirmed the deal and received an sms notification soon after that the Installation will take place on 22 Dec.<br> Being my company's peak season I had to make special arrangements to take off that day and made sure I was home all day.<br> By noon no one arrived yet. I contacted Tekom's ONLY service number being 10210 and was cut off twice after holding for 23 Mins and then for 16Mins. I phoned again and after 13 Mins I was connected to a representative whom informed me that there were no installers booked to install my line on this day.<br> The Rep took almost 15 Mins to validate this as \his system was slow". I was randomly contacted on 24 Dec by an installer that was in front of my house and informed him that I am at work and can only meet on my next off day"