Not pitching for appointments

I moved recently November after being a client with telkom for 7+ years, I received a sms confirmation for when the technician will be moving my line and the technician never bothered to pitch up or try to phone me, I phone customer service and they told me they will escalate the technician which does not help me, more than a month later I still need yo keep on calling telkom just to be told I need to wait and they cannot do anything.

In the meantime vodacom has called me and said they will install my fibre withing 7 days, I am just over telkom and their lack of customer service to their loyal customers.