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dawiegp D

1 reviews | Active since Nov 2016

21 Nov 2016, 10:46

Not paying this month because of no service for over a month.

<p>Hello,</p> <p> </p> <p>My internet has gone down in Roodepoort over a month ago and Telkom told me that there is Maintanance being done in the area and that was fine with me as I know maintanance is a good thing.</p> <p> </p> <p>They sent me a SMS saying they will be done after 4th of November but after the 4th the line was only syncing on 380kbps where it was soppesed to be about 4096kbps. </p> <p>I have spoken to Telkom countless times and everytime they log a call and then its fixed for 15min and then goes back to 380kbps.</p> <p>I also have a unlimited calling from Telkom on the line and only works for 15mis after they fix it.</p> <p> </p> <p>I have decided that I'm not paying them if no service was delivered so I phoned accounts and told them my story and that they shouldn't send an invioce and if they do they shouldn't expext it to be paid.</p> <p>The person I spoke with at Telkom said that the procedure is I must pay at the end of the month and they will decide what and when to pay me back.</p> <p> </p> <p>My Words where along the line of " I dont trust them to give them the money and let them decide what to give back to me" They will prob just keep all the money, my service will still be down and they will just close the call's.</p> <p> </p> <p>Maby we should all just stop paying them when no service was delivered.</p>

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Replies (1)
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dawiegp D's update03 Jul 2018, 07:57
Reviewer Update
So I eventually had to cancel the Telkom line due to it not working. Telkom just closed the dispute. A few months pass and I find out that the Telkom line was never canceled even when all the paperwork was filled in and sent through. Now Telkom wants me to pay for the months they never canceled the line. My mothers had to close her business from home after losing all of her clients due to the internet not working.