Not paying reconnection

So telkom turned off line and the account was paid in full and after a day the line went off again no one at their call centre could fix the issue, when the tech came out there was a problem with the line at the exchange box which is not my problem... not my fault but yet they want me to pay them for the reconnection, get bent... there is no way i will pay that amount for that as it was stated one that phone call if there is no fault then i get billed for the call out and if its their fault then its free so go get bent and cancel this service as i have sent in the request and they refused to cancel the service because they still want to milk the clients due to their situations of not really providing infrastructre but want you to pay