Not our problem anymore

I have had such a dragging experience at Telkom Blue Route Mall. I went in March/April to sign up for a laptop contract....only to find they didnt have stock. A representitive would contact me when one was available so i signed up. Beginning of July i went again to find still no stock n because i was in desperate need for a laptop to complete admin for work purposes i decided to sign up for a different one. Theyvhad trouble loggin in the item but after trying several times on different pcs it work only to find the paperwork couldnt submit therefor i couldnt take my device with me. Last week saturday 14 i fetched my device and started setting up at home. Friday 20th at about 16:30 screen went blank with a white think line across the screen. I rushed home, organise a lift to go back to the store only for them to tell me that once the device leave the store and anything goes wrong i need to call toshiba support and a technition will come and check out the device. Its weekend and i have to wait till tomorrow to contact someone from toshiba to help me. What are these new policies about? This is so frustrating.