Not nice Telkom

Good day

Telkom was supposed to do a ADSL installation at my home after a deposit was required which I did. Up till today I had to contact them myself to find out about the status of my installation and with call centres keeping you waiting I am certain that I did spent more than my agreed monthly fee already trying to track the installation. Do anyone have details of a complaint centre within the western cape to assist me please. This not acceptable which leads me to a complaint to the presidency as Telkom is a state owned enterprise and should be held accountable. No body seems able to assist as I visited walk in shops as well. I'm desperate please as I am in need of the ADSL line. Please help!