Not my job

<p>In October 2016 I went to the Telkom store in Rosebank to cancel the data portion of my Telkom package. It was all done and I was sent the sms confirming the cancellation. Or so I thought. For 1 month my bill was correct and drastically reduced (as I now only have a landline). Then my bill starting climbing again and has been more than double what I actually owe for the last few monhts. Lovely for Telkom, as they directly debit me, so have essentially been robbing me for months.</p> <p>2 weeks ago (16th March) I contacted Telkom . After being shunted from department to department, the sales department confirmed that I only have a landline and should be paying R189.00 per month. The billing department logged the dispute for a credit.</p> <p>Today (2nd March) I called the billing department to follow up and was told that I had been credited. Something made me ask what was being debited from me for this month. I was told an amount that not only negated the credit, but showed that I was still being charged for the data I had cancelled in October. </p> <p>I asked for a supervisor and was told the following: no cancellation was communicated to the billing department. Each department operates off a different system, so until such time as the cancellation is directly communicated to the billing department, they cannot pick it up and will continue to bill me for the data package. Therefore, the onus is now on me to either find the old forms or fill in new ones, cancelling the package all over again. I no longer even have a Telkom modem, but will continue to be charged for data (that I could not use even if I wanted to) until I re-cancel the package and confirm that the cancellation is received.</p> <p>In other words, Telkom messed up and now I have to fix it if I want my money refunded and my billing to be corrected. I must do the job that I went to them to do in October. And they think this is perfectly reasonable and helpful.</p> <p>Trust me Telkom, the next cancellation will be my landline so that I can be rid of you for good!</p>