Not migrating LTE customers to higher value plans

<br> In a 4 September 2015 press release, Telkom stated that they would automatically migrate LTE customers to higher value plans as of 1 October 2015. [URL Removed]<br> As I have not been automatically upgraded, I attempted to request this through the 081180 call centre. In addition to calling the call centre on numerous occasions, I e-mailed the Telkom Media Relations officer who published this announcement, but had NO RESPONSE.<br> <br> My request is that Telkom please upgrade my current Home Office LTE 50GB to SmartBroadband Wireless (LTE) 50+50GB, exactly as per the article they published.