Not knowing what is going on,not well organised

<p>My bussines adsl line have been down for 3 days and I have called 3 times to find out whats going on. First day I was told it would be resolved by 6pm,the second day I phoned I logged a fault and could not be told how long it will take to resolve but was promised to be updated via sms/call,neither happened. Day 3 same story could not be told how long the service will be down and was told the will update me when resolved.again did not happen. </p> <p> </p> <p>I think it is highly unproffesional to schedule work on a bussines adsl line and do not even know how long it will take and did not even let the bussines know the planned maintanance.</p> <p> Who will pay for loss directly caused by telkoms inabbility to provide the service I pay for.Who will refund me the service I do not get but still pay for?</p> <p> </p> <p>If I was informed by telkom about the planned maintanance I could have prevented the loss in income because of the service cut.</p> <p> </p> <p>Totally useless </p>