Not keeping to their word

<p>I received a call from Telkom to say that I can upgrade internet speed to a 4 mag and a free modem for 24 months and still pay less every month. Who would not fall for this and I agreed to the upgrade. When I received my bill the next month I was charge additional for the the upgrade and when I queried it the lady told my that it was written on my account that I will pay R791.00 per month but with all this they are still billing me for the additional amount. The lady said that she will log a complaint and will come back to me. Every month I call in and I was told that the matter is still looked into. When I called this month Thembi told me that the dispute has been rejected without any reason. I need to know why does Telkom call me and offer me this deal and tdo not adhere to the offer. I was also told the the call was recorded. This is dishonest business practice. I am will to go to Telkom with my Lawyer to sort this out and also go to the consumer protection as well.</p>