Not keeping to appointments

I really tried to give Telkom the opportunity to fix this, but clearly it's impossible for them. <br> <br> They scheduled my line installation for 07/10 & even send a sms to confirm time & date with @Yes, which I did. The night before I get sms changing the date to 12/10 after I already took leave for this. <br> <br> I phoned the call centre who said they made a note to come on the 7th. They could not give me a ref nr. I asked for a nr to call them. Gave me a nr that does not exist. I phoned call centre again & told they now scheduled it for the 14th!<br> <br> I told same story that I planned for 7th as per their appointment. She advised it was escalated & will get a call in 2 hours to confirm time. That never happened. Then got sms saying they will come on 8/10 between 8h00 & 16h00, as well as confirmation via their fb page. Spoke to technician who confirmed he is coming & got sms saying technician dispatched.<br> <br> Well it is now 19h45 and no one pitched. <br> <br> So now I have lost 2 leave days which I could have spend with my family, with yet no line installed because Telkom do not keep to their appointments. I am not prepared to waste another days' leave so let's see if Telkom (doubtful) can make a plan.