Not interested in providing a service

<p>I have not had WIFI for a month. The summary is:</p> <p>· A month ago, reported the fault and a call centre tested and sent out a technician</p> <p>· The technician said that my router was broken</p> <p>· I spent R2500 on a new router – still did not work</p> <p>· The next 3 times I phoned over a period of 2 weeks – I was told that all the lines were down in my area and I must phone back the next day</p> <p>· Eventually – when that was “fixed” they then told me my new router was broken – I took it back to incredible connection and tested from there – the call centre then confirmed that it was the line that was down – and that the router was working perfectly</p> <p>· I then got a SMS saying it was resolved – it was not – called again & insisted that a technician come out</p> <p>· The technician came out & said my new router is broken, but my old one is working but the problem is that I have no data and I must contact my service provider – TELKOM IS MY SERVICE PROVIDER AND I HAVE UNCAPPED DATA!!</p> <p>· I was not there when the technician came so spent another hour on the phone to the call centre who said that they would e-mail the technician to contact me directly. Surprise, surprise – NOTHING!</p> <p>· Out of complete frustration, I then phoned to cancel my subscription (twice)- followed the voice prompts perfectly – but got put through to the wrong dept. The lady said it must be a crossed line – I must phone back later!</p> <p>· I then called to speak to a supervisor - they refused to speak to me and asked the agent to mail them the issue. I asked to have the supervisor's e-mail address and was told they are not allowed to give it out. I asked for the agents surname and/or e-mail address - same issue. </p> <p> </p> <p>Some of my reference numbers are:</p> <p>· ********** 61</p> <p>· 730CRK070415</p> <p>· 1483CRK241016</p> <p>· 165CRK071116</p> <p> </p> <p>People I have spoken to:</p> <p>· Lerato</p> <p>· Thokozani</p> <p>· Sipho</p> <p>· Malela</p> <p>· Mahlale</p> <p>· Simulele</p>