1 reviews | Active since Nov 2013
Not interested in fixing issues after a month.
<p>It appears Telkom has a disconnect between the Call Centre and the technical department. After a horrible month with noise on the telephone line, a week without service, daily misinformation from the Call Centre and one visit from a technician, I still have bad enough noise on my phone line that it's difficult to hear other people talking. My DSL keeps disconnecting and randomly syncs all the way down to 1Mbps.</p> <p> </p> <p>I have logged a repeat fault, I've escalated it, and it seems they really just don't care.</p> <p> </p> <p>Fault ID: 138CTK131216, Escalation ID: 928993</p>
I think the automatic response bot is going to reply with something like this, it just shows you how impersonal and dehumanising the treatment is from them:
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is ******XX.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
**********I think the automatic response bot is going to reply with something like this, it just shows you how impersonal and dehumanising the treatment is from them:
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is ******XX.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
**********