Not interested

So I've app**** for a new adsl line at home which obviously means new business for the worst service provider out there. Yes,I am disgusted with the service I received upon giving telkom new business. It's been 4 weeks of my application and I haven't even received an sms with any feedback from these people. All I received was an email stating that I should pay an activation fee of which I did. I've called the call center on numerous occasions , held the line for 17minutes on each call and all I've been told is that I will recieve a call or sms from a technician. Till today I haven't received such thing.

I sent a message to telkom and received a response from Lebo saying:

'Hi Muhammad,thanks for the details.We have escalated your order to our scheduling team for urgent assistance.Once feedback is received we will inform you.Please confirm if you still require to cancel your order.^Lebo'

I haven't received any communication from technicians and no one has called me yet. I've paid for something that I don't have. Where in the world does that happen. There's many other things I could do with the deposit that was made.

I'm so furious that I'm even considering moving my business account away from telkom. For starters I don't get any emailed statements as I requested. I never know how much to pay every month besides, if I don't call to find out, they cut my line. My BUSINESS line. What would happen if someone cuts YOUR line telkom. How would you do business?