Not interested

I have submitted 3 fault reports on my Telkom line as I am having intermittend connectivity. The reference numbers for the fault reports are: 5CRK100315, 15CRK070415 & 26CRK280415. Every time (after about 2 weeks) I get a message to say that the problem has been resolved. Each time it is not true. They give you the option to escalate the fault if it is not resolved, but nothing happens when you do escalate it. In the mean time I am paying for services that I do not receive and/or cannot use. Plus my mobile data account is skyrocketing and Telkom is completely oblivious to their lack of service.